VIRASAA – REFUND, CANCELLATION & EXCHANGE POLICY At Virasaa, each piece is thoughtfully handcrafted and carefully inspected to meet our highest standards. We request you to review our policies below to ensure a seamless shopping experience. 1. DISPATCHED ORDERS – IMPORTANT NOTE Once an order has been dispatched, it is considered final. We are unable to accommodate any requests for cancellations, modifications, address changes, or returns for both domestic and international shipments. In the event of a delivery refusal or non-acceptance of the parcel, the applicable shipping and return charges will be borne by the customer. 2. EXCHANGE / CONCERN INTIMATION We take great care in ensuring product quality. However, if you wish to report a concern or request an exchange, kindly notify the Virasaa customer care team within 24 hours of receiving your order. Requests raised beyond this timeframe will not be eligible for consideration. 3. ORDER CANCELLATION Orders may be cancelled within 24 hours of placement. Within this window, you may also: Request a change in style or size Add additional items to your order Post 24 hours, the order is processed and cannot be cancelled. If you prefer not to proceed with a purchase immediately, the amount may be converted into Virasaa Store Credit, valid for 3 months. For assistance, please contact us at: +91-XXXXXXXXXX 4. EXCHANGE POLICY We offer exchanges to ensure the right fit and experience, subject to the following: Domestic Orders: Return within 5 days of delivery International Orders: Return within 7 days of delivery Kindly include your order details within the return shipment. Terms & Conditions: Exchanges are permitted once per order Valid for products of equal or higher value only Items purchased on sale or promotional pricing are not eligible for exchange (except for size-related concerns) Custom-made or altered pieces are not eligible for return or exchange Store credits and discount codes cannot be combined Products priced above ₹12,000 are eligible only for size adjustments, not exchange or return 5. DAMAGED / INCORRECT PRODUCT While every Virasaa garment undergoes multiple quality checks, in the rare instance that you receive a damaged or incorrect item: Please notify us within 24 hours of delivery Share details via WhatsApp or email An unboxing video is mandatory for validation of any claim (Requests without an unboxing video will not be processed) Contact Us: WhatsApp: +91-7426935589 Email: support@virasaa.co.in Upon verification, we will arrange for a prompt replacement. 6. REFUNDS At Virasaa, we do not offer monetary refunds. If you are not fully satisfied, you may return the product at your own shipping cost. Once received and approved, you may opt for: An exchange, or Virasaa Store Credit valid for 3 months 7. IN-STORE PURCHASES Purchases made at Virasaa retail stores are final and not eligible for return, exchange, refund, or store credit. 8. HANDCRAFT & BLOCK PRINT DISCLAIMER Each Virasaa creation is handcrafted using traditional techniques. Subtle variations in color, texture, or print are inherent to the process and add to the uniqueness of each piece Minor irregularities or marks from hand-block printing are natural and not considered defects Colors may vary slightly due to screen settings and lighting
