Refund policy

At Virasaa, each piece is thoughtfully handcrafted and carefully inspected to meet our 
highest standards. We request you to review our policies below to ensure a seamless 
shopping experience. 
1. DISPATCHED ORDERS – IMPORTANT NOTE 
Once an order has been dispatched, it is considered final. We are unable to 
accommodate any requests for cancellations, modifications, address changes, or 
returns for both domestic and international shipments. 
In the event of a delivery refusal or non-acceptance of the parcel, the applicable 
shipping and return charges will be borne by the customer. 
2. EXCHANGE / CONCERN INTIMATION 
We take great care in ensuring product quality. However, if you wish to report a concern 
or request an exchange, kindly notify the Virasaa customer care team within 24 hours of 
receiving your order. 
Requests raised beyond this timeframe will not be eligible for consideration. 
Contact Us:- 
WhatsApp: +91-7426935589  
Email: support@virasaa.co.in 
3. ORDER CANCELLATION 
Orders may be cancelled within 24 hours of placement. Within this window, you may 
also: 
● Request a change in style or size 
● Add additional items to your order 
Post 24 hours, the order is processed and cannot be cancelled. 
If you prefer not to proceed with a purchase immediately, the amount may be converted 
into Virasaa Store Credit, valid for 3 months. 
For assistance, please contact us at: +91-7426935589 
4. EXCHANGE POLICY 
We offer exchanges to ensure the right fit and experience, subject to the following: 
Domestic Orders: Return within 5 days of delivery. 
International Orders: Return within 7 days of delivery. 
Kindly include your order details within the return shipment. 
Terms & Conditions: 
● Exchanges are permitted once per order 
● Ensure all tags and labels are intact, and the product is unworn.  
● Valid for products of equal or higher value only 
● Items purchased on sale or promotional pricing are not eligible for exchange 
(except for size-related concerns) 
● Custom-made or altered pieces are not eligible for return or exchange 
● Store credits and discount codes cannot be combined 
● Products priced above ₹4,000 are eligible only for size adjustments, not 
exchange or return 
5. DAMAGED / INCORRECT PRODUCT 
While every Virasaa garment undergoes multiple quality checks, in the rare instance 
that you receive a damaged or incorrect item: 
● Please notify us within 24 hours of delivery 
● Share details via WhatsApp or email 
An unboxing video is mandatory for validation of any claim 
(Requests without an unboxing video will not be processed) 
Contact Us:- 
WhatsApp: +91-7426935589  
Email: support@virasaa.co.in 
Upon verification, we will arrange for a prompt replacement. 
6. REFUNDS 
At Virasaa, we do not offer monetary refunds. 
If you are not fully satisfied, you may return the product (The cost of the return will be 
borne by us, only for “Domestic orders” and not for “International orders”). Once 
received and approved, you may opt for: 
● An exchange, or; 
● Virasaa Store Credit valid for 3 months. 
Orders placed using a Store Credit are not eligible for any Returns. 
7. IN-STORE PURCHASES 
Purchases made at Virasaa retail stores are final and not eligible for return, exchange, 
refund, or store credit. 
8. HANDCRAFT & BLOCK PRINT DISCLAIMER 
● Subtle variations in color, texture, or print are inherent to the process and add to 
the uniqueness of each piece. 
● Minor irregularities or marks from hand-block printing are natural and not 
considered defects. 
● Colors may vary slightly due to screen settings and lighting.